Introduction
Styne Engineering, Styne Industrial Refrigeration, Styne Electrical and Styne Renewables (collectively referred to as “Styne”, “we”, “our” or “us”) are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal information when you interact with us through our website, services and business activities.
We process personal data in accordance with applicable UK data protection legislation.
Who We Are
The following Styne Group companies act as Data Controllers in relation to the personal data they process:
- Styne Engineering Ltd
- Styne Industrial Refrigeration Ltd
- Styne Electrical Ltd
- Styne Renewables Ltd
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
Email:
Telephone: 01379 897120
Address:
Falcon Hall
Finningham Road
Rickinghall
Diss
Suffolk
IP22 1LP
Information We Collect
Information You Provide
We may collect information that you provide directly to us, including:
- Name
- Company name
- Job title
- Email address
- Telephone number
- Postal address
- Information contained within enquiries and correspondence
- Technical documents, drawings, specifications and files you choose to provide
Information Generated During Our Business Relationship
This may include:
- Project information
- Site addresses
- Service and maintenance records
- Contract information
- Communication records
- Meeting notes
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Website usage data
- Cookie and analytics information
How We Use Your Information
We use personal information to:
- Respond to enquiries and requests
- Provide quotations and proposals
- Deliver contracted services
- Manage customer and supplier relationships
- Administer projects and service contracts
- Maintain financial and accounting records
- Improve our website and services
- Meet legal and regulatory obligations
- Protect our business, systems and users
We may use software tools incorporating artificial intelligence (AI) functionality to assist with administrative, operational and customer service activities. Where personal data is processed using such tools, appropriate safeguards are applied in accordance with applicable data protection legislation.
Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Consent, where required by law
Where consent is relied upon, you may withdraw it at any time.
Marketing Communications
We may occasionally send information about our services where permitted by law.
You can opt out of receiving marketing communications at any time by contacting us or by using the unsubscribe facility included within our communications.
Sharing Your Information
We may share personal information with trusted third parties where necessary, including:
- IT and cloud service providers
- Business management and project management software providers
- Professional advisers
- Insurers
- Accounting and business software providers
- Regulatory authorities and government bodies where required by law
We do not sell personal information to third parties.
Data Sharing and Software Providers
To support our operations, we use trusted third-party systems and service providers, including project management, accounting, communication and cloud storage platforms.
These providers process personal data only on our instructions and under appropriate contractual and security safeguards.
International Transfers
Some of our service providers may process personal data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place to protect personal information and comply with applicable data protection legislation.
Data Security
We maintain appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Whilst we take reasonable steps to safeguard information, no method of transmission over the internet can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to satisfy legal, accounting and regulatory requirements.
Financial and contractual records may be retained for up to seven years where required for taxation, accounting or legal purposes.
When personal information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under applicable data protection law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request transfer of your information where applicable
- Withdraw consent where processing is based on consentv
To exercise any of these rights, please contact us using the details provided above.
CCTV
CCTV operates at our Rickinghall premises for the purposes of site security, crime prevention, health and safety and the protection of company property.
CCTV covering the car park at our Diss site is operated by the site landlord and is subject to their own privacy arrangements.
Children’s Privacy
Our website and services are not directed towards children and we do not knowingly collect personal information from individuals under the age of 16.
Complaints
If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or operational activities.
Any updates will be published on this page and the revision date will be amended accordingly.
